Performance Management Beyond KPI untuk Meningkatkan Organizational Performance Perbankan
Performance Management Beyond KPI untuk Meningkatkan Organizational Performance Perbankan
Deskripsi
Performance Management Beyond KPI merupakan pendekatan strategis dalam mengelola kinerja organisasi dengan tidak hanya berfokus pada pencapaian indikator dan target, tetapi juga memahami faktor-faktor yang mendorong sustainable performance. Dalam industri perbankan, pencapaian KPI seperti revenue, credit growth, CASA, NPL, NIM, productivity, maupun cost efficiency perlu dilihat secara lebih menyeluruh dengan mempertimbangkan strategic alignment, customer value, process effectiveness, employee capability, risk management, dan organizational resilience. Ketergantungan yang berlebihan pada KPI dapat mendorong perilaku short-term oriented apabila tidak diimbangi dengan pemahaman mengenai performance drivers, quality of outcome, risk-adjusted performance, dan long-term value creation. Oleh karena itu, bank membutuhkan performance management system yang mampu menghubungkan strategi, execution, people, behavior, dan business outcomes dalam satu kerangka pengelolaan kinerja yang terintegrasi.
Pelatihan ini dirancang untuk memberikan pemahaman praktis mengenai bagaimana mengembangkan Performance Management System yang melampaui sekadar pengukuran KPI dan mampu mendorong peningkatan organizational performance secara berkelanjutan. Selama 2 hari, peserta akan mempelajari strategic performance framework, performance drivers, KPI dan OKR, cascading objectives, behavioral performance, risk-adjusted performance, performance dialogue, calibration, hingga performance analytics dan continuous improvement. Pembahasan diarahkan agar peserta mampu membangun hubungan yang jelas antara strategic objectives, unit performance, individual contribution, dan organizational outcomes, sekaligus memastikan pencapaian target tetap selaras dengan risk appetite dan nilai-nilai organisasi. Dengan pendekatan tersebut, Performance Management Beyond KPI diharapkan dapat meningkatkan accountability, employee alignment, execution effectiveness, productivity, dan kemampuan organisasi dalam menciptakan sustainable performance.
Tujuan
Setelah mengikuti pelatihan ini, peserta diharapkan dapat:
- Memahami konsep, prinsip, dan framework Performance Management Beyond KPI dalam organisasi perbankan.
- Mampu menghubungkan strategic objectives dengan performance drivers dan measurable business outcomes.
- Mampu mengembangkan KPI, OKR, dan performance indicators yang mencerminkan kualitas serta keberlanjutan kinerja.
- Mampu mengintegrasikan individual, team, dan organizational performance melalui effective performance cascading.
- Mampu mengelola behavioral performance, risk-adjusted performance, performance dialogue, dan calibration secara efektif.
- Mampu membangun performance monitoring, analytics, feedback, dan continuous improvement untuk meningkatkan organizational performance.
Materi
Materi 1. Performance Management Beyond KPI Framework dan Strategic Alignment
Sub Materi:
- Strategic role Performance Management dalam perbankan
- Performance Management System dan organizational performance
- Beyond KPI: outcome, drivers, behavior, dan capability
- Strategic objectives dan performance alignment
- Performance governance, accountability, dan ownership
- Sustainable performance dan long-term value creation
Materi 2. Performance Drivers, KPI, OKR dan Strategic Performance Measurement
Sub Materi:
- Performance drivers dan business value creation
- KPI development dan quality of performance indicators
- OKR framework dan strategic objectives
- Leading dan lagging performance indicators
- Financial, customer, process, people, dan risk perspectives
- Target setting, threshold, dan performance standards
Materi 3. Performance Cascading dan Organizational Alignment
Sub Materi:
- Strategy cascading dari corporate ke unit kerja
- Organizational, team, dan individual performance alignment
- Performance contribution dan role accountability
- KPI cascading dan objective alignment
- Cross-functional performance dan shared objectives
- Alignment performance dengan business priorities dan risk appetite
Materi 4. Behavioral Performance, Risk-Adjusted Performance dan Performance Quality
Sub Materi:
- Behavioral competency dalam performance management
- Performance quality dan sustainable outcomes
- Risk-adjusted performance dan responsible target achievement
- Risk, compliance, dan governance dalam performance assessment
- Performance bias dan objective evaluation
- Balancing results, behavior, risk, dan organizational values
Materi 5. Performance Dialogue, Calibration dan Employee Performance Development
Sub Materi:
- Continuous performance dialogue dan feedback
- Performance review dan evidence-based assessment
- Performance calibration dan rating consistency
- Performance gap dan root cause analysis
- Individual development dan performance improvement plan
- Coaching, recognition, dan performance accountability
Materi 6. Performance Analytics, Dashboard dan Continuous Improvement
Sub Materi:
- Performance analytics dan data-driven performance management
- Organizational performance dashboard
- Performance trend, gap, dan variance analysis
- Early indicators terhadap performance deterioration
- Corrective action dan performance improvement initiatives
- Continuous performance management dan organizational excellence
Peserta
Divisi Performance Management
Divisi Human Capital
Divisi Organization Development
Divisi Human Capital Strategy
Divisi Strategic Planning
Divisi Learning & Development
Divisi Talent Management
Metode
• Pre Test
• Presentasi Materi
• Diskusi
• Studi Kasus
• Post Test
Fasilitas
• Training Amenities
• Peralatan Pelatihan (Tas, Hand Out, Block Note, Pulpen, Watermark)
• Sertifikat
• Souvenir
• 2x Coffee Break, 1x Lunch