Operational Excellence pada Bank Syariah Berbasis Lean Management
Operational Excellence pada Bank Syariah Berbasis Lean Management
Deskripsi
Pelatihan ini dirancang untuk membantu industri perbankan syariah dalam membangun operational excellence melalui pendekatan Lean Management yang terintegrasi dengan prinsip syariah, efisiensi proses bisnis, penguatan layanan, pengendalian risiko operasional, serta transformasi digital perbankan.
Dalam kondisi persaingan industri keuangan yang semakin ketat, bank syariah dituntut untuk meningkatkan produktivitas, mempercepat proses layanan, mengurangi pemborosan (waste), memperkuat kualitas layanan nasabah, serta menjaga kepatuhan terhadap prinsip syariah dan regulasi OJK. Pendekatan Lean Management menjadi salah satu metode strategis untuk menciptakan proses operasional yang lebih efisien, agile, customer-centric, dan sustainable.
Pelatihan ini membahas implementasi Lean Banking pada operasional bank syariah mulai dari process mapping, value stream analysis, service excellence, process improvement, operational risk management, SLA management, digital operational process, hingga continuous improvement berbasis Kaizen dan operational performance measurement.
Peserta juga akan mempelajari bagaimana mengintegrasikan operational excellence dengan governance, compliance, customer experience, dan transformasi digital pada Bank Umum Syariah (BUS) maupun Unit Usaha Syariah (UUS).
Tujuan
- Memahami konsep Operational Excellence dan Lean Management pada bank syariah
- Mengidentifikasi pemborosan (waste) dalam proses operasional perbankan
- Melakukan process mapping dan value stream analysis
- Mengembangkan efisiensi operasional berbasis Lean Banking
- Mengoptimalkan kualitas layanan dan customer experience
- Mengelola operational risk dan SLA management
- Membangun budaya continuous improvement dan Kaizen
- Menyusun action plan operational excellence di unit kerja masing-masing
Materi
- Module 1 – Fundamental Operational Excellence & Lean Banking
- 1.1 Konsep Operational Excellence
- Definisi operational excellence
- Karakteristik organisasi berkinerja tinggi
- Operational excellence pada industri perbankan syariah
- Integrasi operational excellence dengan prinsip syariah
- 1.2 Fundamental Lean Management
- Sejarah dan konsep Lean Management
- Lean thinking dalam industri jasa keuangan
- Prinsip Lean Banking
- Customer value perspective
- 1.3 Lean Culture pada Bank Syariah
- Budaya efisiensi dan continuous improvement
- Employee engagement dalam Lean culture
- Leadership role dalam operational excellence
- Lean mindset development
- Module 2 – Process Mapping & Waste Identification
- 2.1 Business Process Mapping
- Teknik pemetaan proses operasional
- SIPOC diagram
- Flowchart & swimlane mapping
- Identifikasi bottleneck process
- 2.2 Value Stream Mapping (VSM)
- Analisis current state process
- Future state mapping
- Value added vs non-value added activity
- Service lead time analysis
- 2.3 Waste Identification pada Operasional Bank
- Jenis-jenis waste dalam Lean Banking
- Waiting time
- Overprocessing
- Defect & rework
- Unnecessary motion
- Manual process inefficiency
- Idle capacity analysis
- 2.4 Workshop Process Improvement
- Simulasi identifikasi waste
- Analisa akar masalah
- Prioritas improvement process
- Module 3 – Lean Operational Process in Islamic Banking
- 3.1 Operational Efficiency pada Bank Syariah
- Operational cost efficiency
- Standardization process
- Straight Through Processing (STP)
- Digital operational process
- 3.2 Operational Excellence pada Pembiayaan Syariah
- Efisiensi proses financing approval
- TAT (Turn Around Time) management
- Lean financing documentation
- Monitoring akad dan compliance process
- 3.3 Lean Service Operations
- Queue management optimization
- Frontliner operational efficiency
- Branch operational productivity
- Customer complaint handling
- 3.4 Case Study Lean Banking
- Studi implementasi Lean Banking
- Benchmark operational excellence bank
- Best practice operational transformation
- Module 4 – Operational Risk & Quality Management
- 4.1 Operational Risk Management
- Risiko operasional pada bank syariah
- Risk and control self assessment (RCSA)
- Key Risk Indicator (KRI)
- Incident management
- 4.2 Internal Control & Compliance
- Pengendalian internal operasional
- Operational compliance monitoring
- SOP governance
- Audit readiness process
- 4.3 Service Quality Management
- Service excellence framework
- Service quality measurement
- Customer satisfaction index
- Complaint management system
- 4.4 SLA & Performance Management
- SLA monitoring
- KPI operasional bank syariah
- Productivity measurement
- Dashboard operational monitoring
- Module 5 – Digital Transformation & Automation
- 5.1 Digital Operational Banking
- Digital operating model
- Workflow automation
- Electronic document management
- Paperless operation
- 5.2 Lean Automation Strategy
- Robotic Process Automation (RPA)
- AI for operational process
- Smart operational analytics
- Data-driven operational improvement
- 5.3 Cyber Risk & Operational Resilience
- Operational resilience framework
- Business continuity management
- Cyber operational risk
- Incident response strategy
- 5.4 Future Operational Banking
- Intelligent operation center
- Digital branch transformation
- Embedded banking operations
- Open banking operational model
- Module 6 – Continuous Improvement & Kaizen
- 6.1 Continuous Improvement Framework
- PDCA cycle
- Kaizen methodology
- Root cause analysis
- Corrective & preventive action
- 6.2 Lean Problem Solving
- Fishbone analysis
- 5 Why analysis
- Pareto analysis
- Improvement prioritization
- 6.3 Building Improvement Culture
- Continuous improvement governance
- Innovation culture
- Reward & recognition system
- Employee suggestion system
- 6.4 Improvement Project Workshop
- Penyusunan improvement initiative
- Operational excellence roadmap
- Project implementation strategy
- Change management approach
- Module 7 – Building Sustainable Operational Excellence
- 7.1 Strategic Operational Excellence
- Alignment operational strategy with business strategy
- Customer-centric operations
- Sustainable banking operation
- Operational agility
- 7.2 Lean Leadership
- Leadership behavior for operational excellence
- Coaching & mentoring improvement team
- Decision making berbasis data
- High performance operational team
- 7.3 Operational Excellence Roadmap
- Penyusunan roadmap implementasi Lean Banking
- Governance operational excellence
- Monitoring implementation progress
- Sustainability improvement framework
Peserta
Divisi Perbankan Syariah
Divisi Operations
Divisi Operational Excellence
Divisi Process Improvement
Divisi Quality Assurance
Divisi Risk Management
Divisi Digital Transformation
Metode
• Pre Test
• Presentasi Materi
• Diskusi
• Studi Kasus
• Post Test
Fasilitas
• Training Amenities
• Peralatan Pelatihan (Tas, Hand Out, Flashdisk, Block Note, Pulpen, Watermark)
• Sertifikat
• Souvenir
• 2x Coffee Break, 1x Lunch